Privacy Policy – The Trolley

At The Trolley, we care about your privacy and take it seriously. We value the trust you place in us when using our mobile app or website. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you interact with our platform.

• 1.1 General Scope:

  This policy governs your privacy rights regarding the collection, use, storage, and disclosure of your personally identifiable information—such as your name, contact number, and address—in connection with your use of The Trolley app and website. Your information is stored in a secure electronic database and is used only by The Trolley in accordance with this Privacy Policy.

• 1.2 Use of Your Information:

  We will only use your personal information as set out in this Privacy Policy. We collect only the information that is necessary and relevant to help us serve you better.

• 1.3 Anonymous Browsing:

  You can browse the app or website without sharing any personal details. You remain anonymous unless you register and log in with your username and password.

• 1.4 When We Collect Personal Data:

  We collect your personal information when you register on the app, place an order, contact our support team, or respond to promotions or offers.

• 1.5 Cookies:

  Like most apps and websites, we use cookies to enhance your experience. Cookies are small data files placed on your device to track your behavior, save preferences, and help us improve our services. Cookies are stored on your device, not on our servers.

• 1.6 Fair and Legal Data Collection:

  We only collect your information directly from you or someone you’ve authorized. All collection methods are fair, lawful, and non-intrusive.

• 1.7 Purpose of Collecting Data:

  We collect and use your information to process and deliver your orders, manage your account, share order status updates, send promotional offers and messages, and address your complaints or requests.

• 1.8 Order Fulfillment:

  To fulfill your orders, we may require access to your name, phone number, address, and payment information. This helps us ensure smooth and timely delivery.

• 1.9 Sharing with Third Parties:

  Your basic information (like name and address) may be shared with verified third-party partners such as delivery providers or logistics services—but only as required to complete your order.

• 1.10 Customer Support:

  When you contact us through email, chat, or in-app forms, we may collect necessary details to better assist you. This includes your name, contact number, and any order-related queries.

• 1.11 Payment and Verification:

  We may use your data to collect payments or verify the details of an order, especially if there are issues or discrepancies during processing.

• 1.12 Why We Use Your Data:

  We use your information to enhance the overall experience and services we provide, send you notifications about offers and deals, and make communication faster and more effective.

• 1.13 Employee Access:

  Only authorized personnel at The Trolley are allowed to access customer data. Each team member is committed to respecting your privacy and using the data only for business purposes.

• 1.14 Security:

  We follow industry-standard practices to protect your personal information from unauthorized access, misuse, loss, or alteration. If any data is shared with partners, it is done after strict safety checks and agreements.

• 1.15 Safe Browsing:

  We implement multiple layers of security to keep your personal data safe while you use our app or site. These measures help prevent unauthorized access or accidental loss of your information.

• 1.16 Third-Party Links:

  Our platform may contain links to third-party apps, websites, or social media. The Trolley is not responsible for any data collected by those third parties once you leave our platform.

• 1.17 Policy Updates:

  As we continue to grow and enhance our services, this policy may be updated. We will notify users of any significant changes. Continued use of the app means you agree with the updated terms.

• 1.18 Consent:

  By using The Trolley app or website, you agree to the terms outlined in this Privacy Policy. We thank you for your trust and are committed to protecting your data.

• Contact:

  For any questions or requests regarding this policy, contact us at: 📧 support@thetrolley.com